Bull and Bear Roadhouse - Fayetteville

Server

Syracuse, New YorkFull-time
About the Job
At Bull and Bear, The server ensures guests have an enjoyable dining experience by providing quality service. Servers work in a team-oriented, high-volume, fast-paced, guest-centric focused on creating an exceptional experience for our guests.

Essential Functions:
Responsibilities and essential job functions include, but are not limited to, the following:
  • Assist fellow team members to ensure overall Guest satisfaction.
  • Assist Guests in making food and beverage selections.
  • Cash Handling: Obtaining revenues, issuing receipts, accepting payments and returning change.
  • Deliver food and beverages.
  • Demonstrate genuine hospitality while greeting and establishing rapport with the Guest and delivering an exceptional dining experience.
  • Guide Guests through menus while demonstrating thorough knowledge of our food and beverages.
  • Provide friendly and attentive service that makes Guests feel well taken care of.
  • Take accurate orders and partner with team members to serve food and beverages that meet or exceed Guests' expectations.
  • Adhere to Bull and Bear’s policies and procedures including dress, style, grooming guidelines. 
  • Maintain friendly, helpful, and positive attitude while at work.
  • Assist other servers and team members as needed.  
  • Consistently assess status of tables, communicating with other servers as needed, and providing updates to manager on duty.
  • Package left orders in bags, including necessary roll-ups or any other items requested.
  • Enter orders and process payments in POS.

Qualifications

Certifications/Training/Experience:
  • Previous related experience working in a high-volume and/or guest-facing environment. 

Knowledge/Skills/Abilities:
  • Must have upbeat, outgoing and positive attitude.
  • Must be able to assist guests and possess great guest relations skills.
  • Ability to work positively in a fast-paced environment.
  • Excellent verbal communication and interpersonal skills.
  • Basic Math Skills.
  • Ability to work effectively within a team.
  • Ability to be on your feet and alert for extended periods of time.
  • Ability to see, hear, read, and write.
  • Ability to comprehend and follow written and verbal direction.
  • Must be able to speak clearly and listen attentively to guests, team members, and leadership. 
  • Ability to manage workflow, resolve questions and issues, and be flexible in approach when needed.
About Bull and Bear Roadhouse - Fayetteville

Founder Mark Bullis began his quest into the world of hospitality as a bartender at Awful Al’s in the late 90s and early 2000s. He loved the bar scene and being the host of the party. Mark opened Bull & Bear Pub in Hanover Square in downtown Syracuse in 2002. The Pub became the 13-year brain child of what we know today as Bull & Bear Roadhouse & Catering. The Pub boasted a large amount of beer and spirits with elevated pub food and a steady flow of live music. Mark began to get the itch to expand upon his Pub concept and the initial concepts for Bull & Bear Roadhouse were born. Mark set out to find a location for his new idea. The East Syracuse location on Collamer Road was a revolving door of failed concepts attached to a bottle return on a major road with an awkward intersection. Obviously, Mark thought this was the perfect spot! After doing some major renovations and adding a front porch/patio, Bull & Bear Roadhouse opened its doors in February of 2013. With the addition of ribs, pork, brisket and more classic comfort foods to the menu, the Roadhouse took shape. Although the south has always resonated in Bull & Bear Roadhouse’s food, there has always been a place for other influences to keep things fresh and exciting. The menu has featured such items as a pork belly banh mi and thai peanut noodles at different times. Not one to be complacent, Mark continued to look forward with the addition of a second Roadhouse in Liverpool. The doors opened in April of 2015 with much anticipation and large crowds for weeks. Mark purchased the building that housed the former Hullar’s Restaurant for over 100 years in Fayetteville, NY. The third Bull & Bear Roadhouse is slated to open in early 2019. Community outreach and involvement has always been an important aspect of being a business-owner to Mark. Mark sits on the board of Syracuse for St. Jude and was recognized for his philanthropy at the Syracuse for St. Jude Gala in 2016. Bull & Bear partners closely with all fire departments in the area, including East Syracuse FD and Moyers Corners FD. Bull & Bear has catered the East Syracuse Fire Department’s Burn Run post-race food and refreshments for 5 years. The company offers many opportunities for area schools, organizations and charities to raise funds, including "Roadhouse 'Raiser" fundraiser nights and celebrity bartending events.