Bull and Bear Roadhouse - Fayetteville Logo

Catering Field Lead

East Syracuse, New YorkFull-time
About the Job
Catering Field Lead-East Syracuse
Bull & Bear Roadhouse
Syracuse, NY
 
The Catering Field Lead is dedicated to executing Bull & Bear Roadhouse’s away business: catering, pick-up, delivery, and private events. The Catering Field Lead is primarily responsible for supporting the catering coordinator in facilitating all catered events.  This position performs other related duties as assigned which may not be specifically listed below.  Additionally, they support the administrative needs of the Catering Coordinator. The role encompasses some sales and administration, but is truly focused on in the field execution and exceeding guest expectations. The Catering Field Lead is focused on ensuring that our guests enjoy warm hospitality and spectacular food regardless of where they eat it and building demand for our catering program.
 
Key Performance Elements/Essential Functions
  • Support the Catering team in all operational aspects of business
  • Ensure all catering services exceed guest expectations
  • Follows all guidelines and procedures to confirm accurate catering execution
  • Follows all packaging and loading guidelines and delivers food to guests at their desired arrival time
  • Communicates client's needs through timely and detailed written and verbal communications to ensure internal understanding / compliance and external guest's expectation of services
  • Coordinate with GMs and Managers and to ensure any private events or pick-up orders are executed 100%.
  • Support off-site events (including pop ups, food festivals, and local events)
  • Coordinate with drivers and delivery people in order to ensure timely catering and delivery service
  • On day-of catering, act as the main point of contact between delivery people and guests, in order to ensure smooth and timely delivery
  • Utilize order templates to clearly communicate catering orders for all people involved in the catering process.
  • Executes good safety and sanitation standards at all times
  • Follows and enforces responsible service of alcohol
  • Performs all duties and responsibilities according to the Company’s written Employment Guidelines, including Performance Expectations and Dress/Style/Grooming Guidelines
  • Keeps immediate supervisor promptly and fully informed of all Guest service issues. Takes prompt corrective action as appropriate

Qualifications

Education/Training/Work Experience:
  • High school diploma, or general equivalency diploma (GED)
  • Experience with delivery, catering, and other dining options is preferred 
  • Superior organizational acumen, prioritizing time and tasks with optimum efficiency
  • Must have a valid Driver’s License and current/valid vehicle insurance

Knowledge/Skills/Abilities:
  • Demonstrate a passion for our food
  • Show initiative as a dynamic self-starter with an outgoing personality
  • Able to communicate effectively with management team, guests and team members by speaking and comprehending English
  • English reading, writing, math and computer skills required
  • Ability to taste and evaluate food and beverage products
  • Must be able to work extended shifts of 10 hours or more as business dictates
  • Demonstrates an ability to remain calm and cope well under stressful situations
  • Demonstrates flexibility should there be last minute changes at a catering event
  • Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains
  • Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift
  • Ability to use hands in using office equipment, including the computer system
  • Ability to talk and hear to conduct phone correspondence
  • Close vision and focus capabilities to view computer screen and company documents
    About Bull and Bear Roadhouse - Fayetteville

    Founder Mark Bullis began his quest into the world of hospitality as a bartender at Awful Al’s in the late 90s and early 2000s. He loved the bar scene and being the host of the party. Mark opened Bull & Bear Pub in Hanover Square in downtown Syracuse in 2002. The Pub became the 13-year brain child of what we know today as Bull & Bear Roadhouse & Catering. The Pub boasted a large amount of beer and spirits with elevated pub food and a steady flow of live music. Mark began to get the itch to expand upon his Pub concept and the initial concepts for Bull & Bear Roadhouse were born. Mark set out to find a location for his new idea. The East Syracuse location on Collamer Road was a revolving door of failed concepts attached to a bottle return on a major road with an awkward intersection. Obviously, Mark thought this was the perfect spot! After doing some major renovations and adding a front porch/patio, Bull & Bear Roadhouse opened its doors in February of 2013. With the addition of ribs, pork, brisket and more classic comfort foods to the menu, the Roadhouse took shape. Although the south has always resonated in Bull & Bear Roadhouse’s food, there has always been a place for other influences to keep things fresh and exciting. The menu has featured such items as a pork belly banh mi and thai peanut noodles at different times. Not one to be complacent, Mark continued to look forward with the addition of a second Roadhouse in Liverpool. The doors opened in April of 2015 with much anticipation and large crowds for weeks. Mark purchased the building that housed the former Hullar’s Restaurant for over 100 years in Fayetteville, NY. The third Bull & Bear Roadhouse is slated to open in early 2019. Community outreach and involvement has always been an important aspect of being a business-owner to Mark. Mark sits on the board of Syracuse for St. Jude and was recognized for his philanthropy at the Syracuse for St. Jude Gala in 2016. Bull & Bear partners closely with all fire departments in the area, including East Syracuse FD and Moyers Corners FD. Bull & Bear has catered the East Syracuse Fire Department’s Burn Run post-race food and refreshments for 5 years. The company offers many opportunities for area schools, organizations and charities to raise funds, including "Roadhouse 'Raiser" fundraiser nights and celebrity bartending events.